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Frequently Asked Questions

Most Popular

Will I Benefit From Using the Theradome™ LH80 PRO?

In our clinical studies, ALL participants benefited from using the Theradome™ and experienced one or more of the following:

  1. A minimization and slowing down of hair loss;
  2. A doubling of hair follicle size for existing hair;
  3. New growth of healthy hair.

How Long Until I See Results?

Step 1: The first step is minimizing hair loss, which typically occurs 4 – 18 weeks into treatment.

Step 2: Reversing miniaturization is the next step to getting thicker, fuller and more lustrous hair. This typically occurs within 18 – 26 weeks of continued use.

Step 3: The final step is renewing your hair growth, which typically begins within 26 – 52 weeks of starting treatment.

Please bear in mind that individual results may vary.

How Long Will I Need to Continue Treatment?

Laser hair therapy is similar to exercise – you have to integrate it in your lifestyle to continue enjoying the benefits. Once you achieve the desired results, we recommend a maintenance treatment schedule of 1 – 2 sessions per week.

Are There Any Potential Side Effects From Using the Theradome™?

There are no side effects from using the Theradome™ LH80 PRO. This has been verified by the Food and Drug Administration (FDA). Our product has zero side effects, unlike almost every other type of hair loss treatment on the market today.

How Do I Use the Theradome™?

It’s very easy. The product has a simple, one button operation which uses audio commands to inform you if the battery is low, how many treatments you’ve completed since your Theradome™ purchase, how many minutes are left in a session, and if your laser helmet is experiencing any technical issues.

Is the Theradome™ FDA-Cleared?

Yes. On June 14th 2013, the Theradome™ LH80 PRO became the first wearable device in the world to be FDA-cleared for over-the-counter (OTC) use. Our official FDA clearance letter can be seen on the FDA website at

www.accessdata.fda.gov/cdrh_docs/pdf12/K122950.pdf.

Can the Theradome™ Treat Hair Loss in Both Men and Women?

The Theradome™ is presently cleared for women and is in the process of being cleared for men. While we can only market the Theradome™ LH80 PRO for women at this time, we are still able to accept orders from anyone.

Why Do You Target Only Women In Your Ads?

The Theradome™ is presently only FDA-cleared for women; however, many men also use our product and obtain great results, including our CEO.

When Will You Have FDA Clearance For Men?

Theradome™ is currently conducting further clinical trials for men to comply with the FDA.

Can I Use the Theradome™ to Thicken My Hair?

Yes. The Theradome™ can increase the thickness and density of hair follicles.

How Do I Determine If the Theradome™ LH80 PRO Is Right for Me?

Our Theradome™ laser helmet is designed to work with most stages of hair loss but the earlier one starts treating, the better the outcome. There are several scales to help determine the stages of hair loss in women. The most common– the Savin Scale– measures overall thinning as well as density. For men, the Norwood scale is most commonly used. Please see the diagrams below to determine which stages best identify your situation.

savin-scale

What is the best way to track my treatment progress?

Keeping a visual record is the easiest and most effective way of tracking your progress. Take photos of your hair before you begin treatment and then at regular stages while using your Theradome™. For best photographic results and to gain a clear representation of your hair growth and overall thickness, please see our online Before and After Photo Guide.

Medical Questions

Can I Use the Theradome™ Along With Other Treatments Such as Rogaine, Propecia (Finasteride) or Dutasteride?

Yes, adding LLLT TheradomeTM treatments to your current hair loss medication(s) will increase the rate and quality of your hair recovery. Please note that women cannot take Propecia (finasteride) or dutasteride.

Since these medications are known to cause shedding, you should NOT discontinue their use once starting LLLT treatments. Please consult your physician to initiate a plan that will gradually decrease the dose of these medications over the course of 3 to 6 months.

Can I Use the Theradome™ If I Have Had a Hair Transplant?

The nation’s top hair restoration experts, such as Bosley Medical and Hair Club for Men, provide the Theradome™ to their patients. It works very well with pre-op patients and with those who are post-transplant. Transplants cause trauma to nearby hairs. Using the TheradomeTM will alleviate these effects by providing extra energy and minimizing shock loss. In essence, Low-Level Laser Therapy (LLLT) assists the growth of newly planted follicles by: 1) accelerating the healing process; 2) reducing redness/inflammation; 3) decreasing discomfort; and 4) encouraging transplanted hairs to grow faster.

Will Using the Theradome™ Help With Dermatitis and Itching?

Some patients have reported positive results with the above condition/symptoms using the Theradome™ as it is designed to reduce inflammation of the scalp, which is the root cause of dermatitis and itching. Please note that the FDA has not cleared us for treatment of either dermatitis or itching, hence we cannot market usage of the Theradome™ for these conditions.

Is it Ever Too Early to Use the Theradome™ LH80 PRO?

No, it is never too early to use the Theradome™ laser helmet, as it helps with the various stages of hair loss and will add volume to your hair, even if you haven’t yet experienced major hair loss. The TheradomeTM LH80 PRO can also be used as a preventative measure or simply for maintenance of healthy hair.

What Is the Difference Between Lasers and LEDs for Hair Growth?

Laser light travels in alignment, forming a coherent beam that maintains its full intensity and power. LED light, like a light bulb, spreads out in all directions, rapidly losing penetrative power as it travels. Many inferior so-called hair growth devices are made with LEDs, which are much less expensive to make, and hence do not have adequate power to penetrate the base of hair follicles and reverse hair loss. The Theradome™ is the strongest and most powerful OTC device out on the market today.

Why Is the Theradome™ LH80 PRO a Better Option Than a Laser Comb or Laser Hood?

Not only is the Theradome™ more convenient with its cordless, hands free operation, but our 80 lasers penetrate the scalp, reaching the base of hair follicles and depositing an energy dosage optimal for stimulation with a 20-minute treatment time. Combing your hair with a laser comb for 20 minutes targets different areas of your scalp and can never achieve effective hair follicle stimulation, since no area is exposed for more than an average of 4 – 30 seconds. The Theradome™ has rubber pegs, which are designed to part the hair to ensure maximum exposure of the scalp.

I Am 22 and My Mother and/or Father is Bald – Can I Prevent Hair Loss?

Yes, it is much easier to prevent hair loss than it is to re-activate any dormant hair follicles. By using our Theradome™, you will reverse any potential hair miniaturization. As a result, hair follicles will continue to receive the energy they need through laser light and your hair will keep on growing.

Can the Theradome™ LH80 PRO Cause Cancer?

No. Low-Level Laser Therapy (LLLT) is safe, has been around for decades and does not produce ionizing radiation. Over 1,500 scientific peer-reviewed papers support its benefits for biostimulation. The lasers of the Theradome™ LH80 PRO penetrate the scalp to the base of both vellus and terminal hair follicles and do not penetrate the brain or skull. The Theradome™ LH80 PRO is cleared by the FDA for safety and efficacy, and without any side effects.

Patients that have an Ommaya reservoir under their scalp need to consult their physician before undergoing LLLT for hair growth. Additionally, scalp cancer patients should refrain from using the Theradome, as it can activate the growth of both healthy and unhealthy cells.

I Am Being Treated for Cancer. Can I Use the Theradome™ LH80 PRO?

Anyone currently undergoing treatment for cancer should check with their physician regarding using the Theradome™ LH80 PRO. Our laser helmet can usually be used outside of the active cancer treatment window. Once cancer treatment has ended, normal usage of the Theradome™ LH80 PRO can be resumed. However, please check with your physician if you have ever been diagnosed with scalp cancer.

It should be noted that cancer treatments are known to cause hair loss and negatively impact hair quality when growth resumes. After treatment, many recovering cancer patients that have used the Theradome™ LH80 PRO for hair restoration have experienced a dramatic improvement in the quality of their hair.

Do I Need A Prescription To Use The Theradome™ LH80 PRO?

No, the product is an FDA-cleared OTC (over-the-counter) medical device. A prescription is therefore not needed.

Did Your CEO Use Anything Else – Surgery or Pharmaceuticals – Besides the Theradome™ LH80 PRO to Obtain His Results?

The CEO of TheradomeTM, former NASA scientist Tamim Hamid, did not have surgery but was using Propecia, which he stopped 4 months after initiating Theradome™ LH80 PRO treatments. To this day, Mr. Hamid is extremely satisfied with his results and continues Theradome treatments once a week for maintenance.

Are There Any Medical Conditions That May Interfere With the Effectiveness of Low- Level Laser Therapy (LLLT)?

Before considering any hair growth treatment, properly diagnosing the cause of your hair loss with a physician is essential. If you have any underlying medical conditions such as thyroid disease, anemia, are taking any medications, or if you have any possible scalp conditions such as psoriasis, please visit your doctor to address these medical concerns. Any underlying medical conditions can be the cause for seeing slower than average results with your Theradome™ LH80 PRO.

Why Is an FDA 510 (K) Clearance Important?

The purpose of the FDA 510 (k) is to validate the SAFETY and EFFECTIVENESS of a medical device. In order to protect people from false claims and dangerous medical equipment, the United States requires rigorous testing that includes laboratory and clinical trials to prove both safety and effectiveness. Data derived from these studies, which must meet specific requirements, are submitted to the FDA via a 510 (k) submission form for review and clearance to legally market the medical device.

An FDA 510 (k) clearance allows consumers to distinguish between proof and false claims concerning safety and efficacy. Only after gaining clearance– the acknowledgement that the device is safe and effective for public sale– is an FDA 510 (k) clearance granted to the manufacturers of a medical device.

It is very important that any device you consider for purchase is FDA-cleared. We advise you to visit the FDA.gov website to check for a product’s FDA compliance status before reaching a decision.

The Theradome Laser Helmet

How Many Times a Week Should I Use the Theradome™?

We recommend using the Theradome twice-a-week for 20 minute-sessions.

When Is the Best Time To Use the Theradome™?

The ideal time for treatment is right after a shower after towel drying your hair. The Theradome™ has rubber pegs, which are designed to part hair to ensure maximum exposure of your scalp. We do not recommend conducting treatments on soaking wet hair.

Can I Use the Theradome™ Every Day?

Treatments were cleared by the FDA for twice-a-week usage and we recommend following this regimen. However, we have had patients that use our product every day with absolutely no side effects and excellent results.

If you decide to go beyond our twice-a-week recommended usage, please allow 12 – 24 hours of rest in between treatments.

Will the Lasers Reach My Scalp If I Have a Somewhat Full Head of Hair?

The Theradome™ has 80 lasers and rubber pegs that allow parting of thicker hair. We recommend using your Theradome™ after you get out of the shower and towel dry your hair.

How Much Does the Theradome™ LH80 PRO Weigh?

It weighs slightly less than 16 ounces and is very comfortable to wear.

I’m Worried That the Theradome™ Won’t Fit My Head. Do I Need to Worry About the Helmet Size?

The Theradome™ has been designed to fit 98% of the population! The 2% with size issues are generally people with smaller heads. For these customers, we provide foam pads to ensure a correct fit. So regardless of your head size, you can order your Theradome™ with confidence that it will fit comfortably while you complete treatment.

Are You Developing a Theradome™ App? What Functions Will it Have?

Our user-friendly mobile app will support the use and outcomes of treatment by:

  • Including a convenient scheduling calendar with a built-in reminder timer.
  • Allowing uploading of progress photos taken with your smartphone camera and selfie stick.
  • Tracking the types of shampoo and medications of your scalp regimen.
  • Logging your overall progress.

How Do I Charge My Theradome™ LH80 PRO?

Connect the USB cable end to the AC adapter. Attach the micro-USB cable end to the connector located under the master switch. Plug the adapter into an outlet.

While your helmet is connected to the charger, the master switch will slowly change colors. This indicates that the helmet is charging. When the color becomes solid green for at least 10 seconds, your TheradomeTM is fully charged and ready for use.

To extend your Theradome battery life, you should only recharge after you have received a “Battery Low” message. You will still be able to complete your current treatment session after hearing this warning. Please let the helmet fully charge before your next treatment. Rest assured that Theradome’s circuitry prevents any risks of overcharging.

My Skin Is Dark; Can I Still Use the Theradome™ LH80 PRO?

The Theradome™ LH80 PRO is FDA-cleared for Fitzpatrick Skin Types 1 – 4. Due to a limited number of subjects, data for skin types 5 – 6 are currently unavailable. That being said, we have had plenty of darker-skinned customers who have experienced great results with the Theradome™ LH80 PRO.

The Theradome™ LH80 PRO Fits Too Loosely– Is it Supposed to Be Loose?

Foam pads are provided for a comfortable fit, but a loose fit isn’t cause for concern. For best results, we’ve designed a comfortable fit enabling customers to SIT STILL during treatment. Activities such as browsing the Internet, watching TV or reading are perfectly compatible, but vigorous physical activity should be avoided during each 20-minute treatment session.

Are Your Lasers Dangerous?

The lasers used by Theradome™ are of a red color, part of the visible spectrum of light, and not intense enough to cause damage to the eyes. Because the lasers are very bright, a three-step safety system has been implemented that prevents laser light from accidentally shining into your eyes. If you intentionally defeat this system, the lasers will still cause no harm, but we do not recommend staring into your Theradome™ on purpose.

How Long Does It Take to Charge the Theradome™?

The device will be fully charged in 3 hours or less.

Care, Housekeeping and Day-to-Day Usage

How Do I Clean My Theradome™?

The Theradome™ can be cleaned by simply wiping the inside and outside with a cloth to remove any oils or residue. You do not need a special cleaner.

Can I Share the Theradome™ With Others in My Household?

Yes, the Theradome™ can be used by multiple family members, but the helmet’s counter will only track the total number of treatments – it cannot differentiate between users.

What Type of Shampoo Should I Use While Using the Theradome™?

Since hair loss is often associated with inflammation and fungus, we recommend shampooing with medicated and anti-fungal shampoos to clean the hair, reduce inflammation of the scalp and kill any fungus loads.

Should I Shampoo Every Day?

We recommend shampooing every 2 or 3 days.

Are Conditioners Useful?

While shampoos are designed for the scalp, conditioners are designed for the hair. You can use any conditioner that softens your hair.

What Is the Best Way to Pack My Theradome™ When I Travel?

We recommend using our carrying case, which protects the Theradome™ from any damage while traveling and keeps all of its accessories together.

Women's Health

After My Pregnancy, My Hair Became Brittle and Started to Thin Out – Can Your Product Help?

Yes, provided you are done with breastfeeding, you can start using the Theradome™ to regrow and thicken your hair.

I Am Breastfeeding – Can I Use Your Product?

No. We do not recommend using the Theradome™ helmet while breastfeeding.

I Am a Mature Woman With Damaged and Thinning Hair – Can You Help Me?

Yes, the Theradome™ can definitely help. With proper and compliant use, you will notice a decrease of hair loss and shedding. In the following months, your thinning hair will become thicker, healthier and more lustrous.

I Am Pregnant – Can I Use Your Product?

No. We do not recommend using the Theradome™ helmet while being pregnant, unless specifically approved by your physician.

Shipping, Delivery and Warranty

Will You Ship to Countries Outside of the U.S.?

Yes, we ship to most countries outside of the U.S. Please see checkout for details.

Please note that customers with shipping addresses outside of the U.S. are solely responsible for all duties, import taxes and brokerage fees.

Is the Electrical Adapter for the Theradome Compatible With All International Electrical Outlets?

Our electrical products are UL-Listed, manufactured in compliance with U.S. standards, and can operate with electrical outlets between 100 – 240 V (50 Hz / 60 Hz).

For Orders Outside of the U.S., What Does Your Shipping Charge Include?

The shipping charge paid by customers with shipping addresses outside of the U.S. covers the cost of shipping only. Customers with shipping addresses outside of the U.S. are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary from country to country; please check with your local customs agency for details on estimated costs. Please also note that customs, duty, and taxes are non-refundable: if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

How Long Does the Warranty Last?

We have a 1-year manufacturer’s warranty on all laser helmets purchased; this covers any issues with the device but does not cover accidental damage or misuse.

When Will My Theradome™ Order Ship?

Any new Theradome™ orders are shipped from our fulfillment center between 7 to 14 days from the date of your order.

Additional Information About Shipping

Due to the value of the Theradome™ LH80 PRO, we require a signature for all deliveries. We use UPS for shipment and cannot ship to P.O. boxes. We can, however, ship to residences, businesses and local UPS store facilities.

 

How Do I Qualify for the 1-Year Manufacturer’s Warranty?

To be eligible for the 1-year manufacturer’s warranty, please register your Theradome™ LH80 PRO within 24 hours of receiving the product.

Where Can I Register My Theradome™ LH80 PRO?

Please register your Theradome by visiting www.theradome.com/registration or calling 1-855-549-6757.

What Is Different Between Your Warranty and Your Extended Warranty?

Theradome’s DomeCare is our 3-year Extended Warranty that covers you against any accidental damage or technical fault of the TheradomeTM LH80 PRO for up to 3 years from your date of purchase. DomeCare is only available for TheradomeTM LH80 PRO orders shipped to U.S. addresses.

What Is Your Refund Policy?

Purchases made from www.theradome.com and via 1-855-LH-WORKS are covered by a 7-day refund window (effective from the date of receipt of your product and/or service). All physical products need to be returned before refunds are issued. Shipping and handling charges are non-refundable.

What Is the Refund Policy for the Affirm Payment Plan?

For purchases made with the Affirm payment plan on www.theradome.com, please contact Customer Service at support@theradome.com or by calling 1-855-LH-WORKS to request a refund.

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