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Every Theradome helmet purchased directly from Theradome or through an authorized reseller includes a 1-Year Limited Manufacturer's Warranty.
This warranty covers defects in materials and workmanship, as well as battery or charger failure, for one year from the original purchase date.
Theradome warrants its laser hair growth helmets against:
Coverage is valid for one year from the original retail purchase date.
The manufacturer's warranty does not cover accidental damage or misuse.
Examples include:
The standard manufacturer's warranty begins on the date the product is shipped.
For purchases made directly through Theradome or Costco, an additional 7 days are added to help account for delivery time.
If you purchased your Theradome directly from the Theradome website, your warranty registration is completed automatically.
If you purchased your helmet through an authorized reseller, you must register your product after receiving it.
Please note:
Theradome does not provide warranty coverage for products purchased from unauthorized sellers, including marketplace sites such as eBay.
DomeCare is Theradome's extended warranty program. It extends coverage from 1 year to 5 years from the original purchase date.
Customers may purchase DomeCare within one year of the original purchase date.
To purchase DomeCare:
Call: 1 (855) 549-6757
or
Please note: DomeCare is only available for orders shipped to U.S. addresses.
For information about Theradome's satisfaction policy and eligibility requirements:
Need Additional Assistance?
If you have questions about warranty coverage, DomeCare, warranty registration, or eligibility, please contact our Customer Support Team.
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Best Way to Clean your Theradome
What To Do When Your Theradome Does Not Turn On or Charge
How To Register Your Theradome Manufacturer’s Warranty
How to Install Foam Pads on Your Theradome
What to do when you receive a Laser Error message on your Theradome
What to do when you receive a “System Error” message on your Theradome
What to do if the master switch is flashing red on your Theradome
What to do when you are getting a temperature error on your Theradome
Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
Make your Theradome purchase more manageable with our convenient Affirm financing methods.
How it works
Select Affirm at checkout to see your personalized payment options.
The Complete Hair Recovery System:
The Complete Hair Recovery System:
