Please use this link to help troubleshoot when your helmet won't turn on or charge.
PRO or EVO won't Turn on
If your Theradome PRO or EVO won't turn on or not charging, it may need a new battery and/or charger. But first, we need to determine what issues the Theradome is having.
- Step one: Visually inspect the Charger (AC Adapter + USB Cord) and Theradome port to make sure there are no issues.
- Step two: Plug the USB cord into your Theradome, plug the adapter into a plug outlet, and watch the color cycle on the master switch.
- If the color turns Solid Green, this means it’s fully charged and the charger is working, so you will only need a new battery.
- If there is no change in the button color after 30 seconds or it never reaches Solid Green after 4 hours of charging, you will need a new battery and a new charger.
If either scenario in this video pertains to you, please contact us by emailing at support@theradome.com for further instructions.
