• Hi, how can we help you?

    HELP CENTER

    Everything you ever wanted to know about Theradome and laser hair growth!



What is Theradome’s Warranty Term?


Theradome Manufacturer’s Warranty

Our helmets have a 1-year limited warranty for purchases made through our website or authorized resellers. We warrant our laser helmets against defects in materials and workmanship, battery, or charger failure for a period of one year from the original retail purchase date. The warranty does not cover accidental damage or misuse. (Such as opening the helmet and looking at the internal wiring)

When Does It Begin?

This is the standard manufacturer’s warranty policy. The warranty begins the day we ship our product. We add 7 days when someone purchases directly from Costco or us to compensate for any delivery times.

Theradome’s Warranty Registration

You have been automatically registered for your Theradome’s warranty if you purchased your Theradome directly from our Theradome website. If you purchased your Theradome from an authorized reseller, please click here for warranty registration instructions.

Register your product upon receipt to qualify for the 1-year manufacturer’s warranty. Please note: Theradome does not provide a warranty on helmets purchased from non-authorized resellers (for example, eBay).

Theradome's Warranty

DomeCare Extended Warranty

DomeCare, our extended warranty, extends your coverage from one year to three years from the original purchase date. This adds technical fault and accidental damage coverage to protect your laser hair growth helmet.

The customer has up to one year to purchase the DomeCare from the original purchase date. You can purchase your DomeCare by calling 1 (855) 549-6757 or by visiting our shop.

Please note: DomeCare is only available for orders shipped to U.S. addresses.

We can refund the purchase price of your Theradome laser hair therapy helmet (and extended warranty, if purchased). However, we cannot refund any interest charges or fees associated with Affirm financing.

For purchases made with the Affirm payment plan on our website, please contact customer care at support@theradome.com or call 1 (855) 549-6757 to request a refund.

Click here to learn more about our money-back guarantee!