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Find answers to your questions
- What are the Different Payment Methods? Do You Accept PayPal, Credit Cards and Financing?
- Can I purchase Theradome through a (FSA) or (HSA) or (HRA)?
- What are Theradome's manufacturing and logistics qualifications?
- Where is Theradome manufactured? What country?
- When will my Theradome order be shipped to me?
- Theradome ISO 10993 Certification. (International Organization for Standardization)
- Understanding shipping and expedited shipping methods
- Where is Theradome's Headquarters?
- Is there a sales tax on Theradome?
- When is my warranty start date?
- Refund Policy on Battery, Chargers and Accessories
- How do I obtain a refund and what happens if I am part of the Affirm Payment Plan?
- Did the creator of Theradome have surgery or use pharmaceuticals while using the Theradome
- I have a chat agent promotional code or code for Affirm purchases, can I use it?
- Are there any countries where the Theradome does not ship to?
- Is my Theradome purchase liable to sales tax?
- Shipping charge inclusions for international orders outside of USA
- Registering your Theradome Helmet
- What is Costco's refund/return policy?
- Theradome refunds through a reseller
- Information on Tamim Hamid - Theradome Inventor and Creator
- What are Theradome's Success Stories - Before and After Photographs?
- Overseas Shipping Information
- How Long Does It Take from Ordering to Shipping?
- Shipping and Signature on Delivery Requirement - How to Waive a Signature Requirement
- Battery Door Replacement Screws for PRO & EVO
- Theradome Extended Warranty - DomeCare Protection Plan
- Can You Purchase Theradome on Amazon?
- Using Medicare, Affirm or Health Insurance Payment Plans
- Contact Us
- Is Theradome Safe? When was Theradome FDA Cleared?
- Do You Accept Check Payments?
- Can I Finance Theradome?
- Theradome and the Coronavirus/COVID-19 Pandemic
- What is Theradome's Warranty Term?
- Theradome Six-Month* Money Back Guarantee and Refund Policy
- Buy a new battery, charger, carry case, Thera Wipes, DomeCare 5 year extended warranty
- What is the difference between the manufacturer's warranty and the extended warranty?
- DomeCare and Theradome Extended Warranty
- Can I take Theradome on an airplane?
- Living overseas and the six month money-back guarantee
- Does Theradome ship to the Middle East?
- Does Theradome have EU Certification (CE MDD Medical Device Directive approval)?
- How do I take the Theradome with me when travelling?
- Theradome electrical adaptor compatibility with international voltage and outlets
- Will I Need a Converter or AC Adaptor When Travelling with Theradome?
- Frontal hair loss, hair loss at the front
- How Hair Growth is Stimulated Using Light
- Understanding low level laser therapy and laser phototherapy
- Theradome's Laser Quality and Quantity of Lasers
- Are Theradome Lasers Safe and is There any Danger?
- Understanding LPT (Laser Phototherapy)
- What are the benefits of low level laser therapy (LLLT)?
- What are hair removal lasers and how do they work?
- Understanding photochemistry and the 680 nanometer wavelength
- What is the Origin of Low Level Laser Therapy?
- What Results Does Low Level Laser Therapy for Hair (LLLT) Produce?
- What are the Theradome's 680 Nanometer Laser Specifications?
- How to Replace Your Battery
- What to Do When Your PRO or EVO Won't Turn on or Charge
- Does Theradome Laser Phototherapy Help With Oily Hair?
- How Do I Shut Down the Helmet for Long-Term Storage to Maximize Theradome Battery Life?
- Pause Theradome Treatments - How Long Can I Go Without Them?
- Should I Increase Theradome Usage Over Time
- How do I turn Theradome off?
- Can I stop mid-treatment? What will happen if I pause treatment?
- Do I Need to Rotate Theradome? Does It Reach All the Areas of My Scalp?
- What's the Best Age to Use Theradome?
- What class are Theradome helmets?
- Scalp coverage of Theradome PRO and Theradome EVO
- Theradome Health Insurance
- What is the Theradome's Beam Divergence?
- Does Theradome use diffused lasers?
- Does Theradome emit ultraviolet light?
- What happens if treatment is suddenly interrupted?
- Does Theradome have cords and wires?
- How Does Theradome Work?
- Can I Use Theradome Every Day?
- Is the Theradome EVO LH40 Suitable for Men and Women?
- Using Theradome with colored or highlighted hair
- Can I share the Theradome with others in my household?
- Theradome's Success Rate With Hair Regrowth
- How can you purchase replacement foam pads, velcro sticks and foam inserts
- How many lasers on the front area of the PRO LH80 helmet?
- Theradome 680 Nanometer Laser Types Including Power Output and Wavelength
- Why is the Treatment Time 20 Minutes Long?
- Theradome made in USA
- What are the helmet model numbers
- Does Theradome Cause Shedding or Thinning Hair?
- What are the Dimensions of the Theradome Helmet? What are the Shipping Box Dimensions?
- What is the Success Rate for Theradome and Its Results for Hair Regrowth?
- Explaining lasers used for hair removal and lasers used for low-level laser therapy?
- Things you can do while wearing Theradome
- Understanding the effectiveness of Theradome and the quantity of lasers it uses
- Has Theradome won any awards, prizes or had any major accomplishments and achievements?
- Does Theradome use a crystal or plastic dyno?
- What is the Theradome's manufacturer's warranty?
- How to use Theradome
- Understanding How to Replace the Battery for Your Theradome
- Theradome use with long hair
- What are the Box Contents for the Theradome PRO LH80 and Theradome EVO LH40?
- What is the Difference Between Red Light Therapy, Laser Phototherapy and LED's?
- How is the Theradome's helmet and lasers powered?
- What Happens if the Rubber Pegs and Foam Pads Irritate the Scalp?
- What are Theradome Hair Growth Results?
- How Theradome Helps Hair Loss on the Crown
- Using Theradome With Hair Loss and Hair Extensions
- What are the Advantages of Theradome's Medical Grade Laser Diodes?
- What is the Difference Between the Theradome PRO LH80 and the EVO LH40
- Can Theradome be Used to Hair Loss if It is in the Family?
- Can I Use Hair Conditioner with Theradome Treatment?
- Will the Theradome Fit My Head? What Size is the Theradome?
- Can I use the Theradome if I have dark skin?
- How to charge the Theradome and leaving the charger on
- Why do I have Frontal Hair Loss?
- What is the Light Penetration of Theradome?
- Can the Theradome be used by multiple people?
- How do I know how many treatments I have completed?
- What is the Battery Type for Theradome? How Much does It Cost? How Should It be Charged?
- Will hair start to fall out or will Theradome cause shedding?
- Taking Theradome Biotin Gummies While Undergoing Theradome Treatment
- What to do if you are experience a tightening sensation when using the Theradome
- Weight of Theradome. How much does the Theradome helmet weigh?
- How to Register Your Theradome Manufacturer's Warranty
- How Much of the Scalp does Theradome Cover?
- What is Theradome's Laser Class?
- Theradome Laser Life Span
- Does Theradome Generate Heat During Use?
- What materials are used for the helmet?
- Is there a specialist software I need to download for Theradome?
- Can teenagers or young adults use Theradome?
- How to Measure Results and Progress When Using Theradome - Before and After Pictures
- Can Theradome be used on wet or damp hair?
- Theradome Shampoo and Hair Regimens
- Do You Recommend Taking any Special Vitamins While Using Theradome?
- Recommended Usage and Frequency of Use
- Is there an optimal candidate for Theradome to get the best results?
- How to use Theradome | Instruction Manual
- How Long Should You Continue Theradome Maintenance Treatment?
- When is It Best to Start Using Theradome?
- How to Take the Best Scalp Pictures
- How Do I Determine if the Theradome is Right for Me?
- Announcing How to Get Thicker Hair!
- Will I see hair quality improvement?
- How do Hair Growth Cycles Work?
- What is the difference with continuous vs. pulsed lasers?
- Understanding Low-Level Light Therapy (LLLT)
- Will Theradome Work on My Problem Areas?
- Optimal Times for Stimulating Tissue
- Hair Color and Hair Growth
- Pigmentation Spots and Laser Phototherapy
- Androgenetic Alopecia Treatment
- Hearing Aids or Cochlear Implant use with Theradome
- Can I Use Products with Alpha Hydroxy Acids and Salicylic Acid with Theradome?
- Retin A while using Theradome
- Frontal Fibrosing Alopecia (FFA) - What is It?
- Can I Wear Theradome After Neurosurgery?
- I have Actinic Keratoses on my scalp, can I use Theradome?
- Is It Safe to Use Theradome if I have a Seborrheic Keratosis on My Scalp?
- Can I Use Theradome with Letrozole and IBrance or While on Oral Chemotherapy Drugs?
- Androgenetic Alopecia and Theradome
- Can I use Theradome if I have seizures?
- Can You Use Theradome with a Pacemaker?
- Does Theradome Cause Seizures?
- Can you use Theradome on wounds or stitches
- Using Theradome with platelet-rich plasma (PRP) treatment
- Using the helmet with a head infection
- What is Theradome's Suitability for Breast Cancer Patients and Taxotere Patients?
- Can Theradome Help After a Hair Transplant or if I Have Missing Hair Follicles?
- Can I Use Theradome after Chemotherapy and Will It Help to Regrow Hair?
- Is It Problematic Using Theradome with Skin Discoloration or Scarring on the Scalp?
- How does Theradome deal with Telogen Effluvium?
- Can I use Theradome with dermatitis, eczema and inflammation?
- Is It Safe to Use Theradome with Photosensitizing Medications?
- Using Theradome after micro-needling
- Using Theradome with Moles and Birthmarks on the Scalp
- Do I Need a Prescription to Use the Theradome?
- Is there a cancer risk using the Theradome?
- Can I Use the Theradome if I have had a Hair Transplant?
- Use Theradome Before Pregnancy and During Breastfeeding
- What is the hair growth cycle?
- Diabetes Hair Loss Treatment
- What are the Reasons Why Hair Degenerates?
- Is Theradome an Alopecia Areata Treatment?
- Understanding Alopecia Areata and Its Causes
- Is Theradome successful with a bald spot hair growth or shiny scalp?
- Does Theradome restore hair after a hair transplant?
- Using Theradome with sebaceous cysts
- Looking for the Best Product for Black Hair Growth? African American and Black Hair Growth Results
- Understanding Hair Loss, Theradome and Dihydrotesterone (DHT)
- Using Topical Medication with Theradome
- Taking Antibiotics While Undergoing Theradome Treatment
- What are the Underlying Medical Conditions that can Cause Hair Loss?
- Hair Loss and Thyroid Problems
- Irritation, Sensitivity and Tightness
- Can I use topical scalp products while undergoing Theradome treatment?
- Using Theradome for hair growth during cancer treatment, chemotherapy or with cancer
- Where Will I Find Information on Theradome's Clinical Trials?
- Using Theradome with Immunodeficiency Disorders such as Crones, Lupus or Rheumatoid Arthritis
- At what stage can the Theradome be used post hair transplant?
- How to Become a Theradome Reseller, Distributor, Agent or Partner
- Corporate Office Address
- What to do with a Cracked Theradome Helmet
- What to Do With Problems Receiving the 6-Month Money-Back Guarantee
- Dealing with Heating Errors and Temperature Errors
- How to Request a Refund
- What is the Status of the Theradome Money Back Guarantee for the PRO LH80
- Can I speak to a Theradome advisor in Spanish (Espanol)?
- Is there a customer care phone number available out of hours?
- How to Troubleshoot Theradome Helmet Problems and Errors
- What to Do if You Experience Scalp Irritation and Tingling When Using Theradome
Table of Contents
What to do When Getting a System Pause Message
Table of Contents
Please use this link to troubleshoot if you are getting System Pause message:
System Pause Message
If you are receiving a “System Paused” message on the Theradome, the master switch was held down a little too long. You should press the master switch once very briefly for 1 second to turn on the Theradome and you will hear a voice read out "Ready for treatment, place on head."
What you need to do to get out of "System Paused.”
- Step one: In order to get out of "System Paused" you need to plug the charger into the Theradome. It will then say “System Resumed.”
- Step two: Once you hear "System Resumed", please unplug the charger and press the master switch button for 1 second to start a treatment.
If you are unable to get out of "System Paused", please email us at support@theradome.com for further instructions or click on the links below to discuss with a Theradome customer service agent.
Updated on 20 Dec 2023
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