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Find answers to your questions
- What are the Different Payment Methods? Do You Accept PayPal, Credit Cards and Financing?
- Can I purchase Theradome through a (FSA) or (HSA) or (HRA)?
- What are Theradome's manufacturing and logistics qualifications?
- Where is Theradome manufactured? What country?
- When will my Theradome order be shipped to me?
- Theradome ISO 10993 Certification. (International Organization for Standardization)
- Understanding shipping and expedited shipping methods
- Where is Theradome's Headquarters?
- Is there a sales tax on Theradome?
- When is my warranty start date?
- Refund Policy on Battery, Chargers and Accessories
- How do I obtain a refund and what happens if I am part of the Affirm Payment Plan?
- Did the creator of Theradome have surgery or use pharmaceuticals while using the Theradome
- I have a chat agent promotional code or code for Affirm purchases, can I use it?
- Are there any countries where the Theradome does not ship to?
- Is my Theradome purchase liable to sales tax?
- Shipping charge inclusions for international orders outside of USA
- Registering your Theradome Helmet
- What is Costco's refund/return policy?
- Theradome refunds through a reseller
- Information on Tamim Hamid - Theradome Inventor and Creator
- What are Theradome's Success Stories - Before and After Photographs?
- Overseas Shipping Information
- How Long Does It Take from Ordering to Shipping?
- Shipping and Signature on Delivery Requirement - How to Waive a Signature Requirement
- Battery Door Replacement Screws for PRO & EVO
- Theradome Extended Warranty - DomeCare Protection Plan
- Can You Purchase Theradome on Amazon?
- Using Medicare, Affirm or Health Insurance Payment Plans
- Contact Us
- Is Theradome Safe? When was Theradome FDA Cleared?
- Do You Accept Check Payments?
- Can I Finance Theradome?
- Theradome and the Coronavirus/COVID-19 Pandemic
- What is Theradome's Warranty Term?
- Theradome Six-Month* Money Back Guarantee and Refund Policy
- Buy a new battery, charger, carry case, Thera Wipes, DomeCare 5 year extended warranty
- What is the difference between the manufacturer's warranty and the extended warranty?
- DomeCare and Theradome Extended Warranty
- Can I take Theradome on an airplane?
- Living overseas and the six month money-back guarantee
- Does Theradome ship to the Middle East?
- Does Theradome have EU Certification (CE MDD Medical Device Directive approval)?
- How do I take the Theradome with me when travelling?
- Theradome electrical adaptor compatibility with international voltage and outlets
- Will I Need a Converter or AC Adaptor When Travelling with Theradome?
- Frontal hair loss, hair loss at the front
- How Hair Growth is Stimulated Using Light
- Understanding low level laser therapy and laser phototherapy
- Theradome's Laser Quality and Quantity of Lasers
- Are Theradome Lasers Safe and is There any Danger?
- Understanding LPT (Laser Phototherapy)
- What are the benefits of low level laser therapy (LLLT)?
- What are hair removal lasers and how do they work?
- Understanding photochemistry and the 680 nanometer wavelength
- What is the Origin of Low Level Laser Therapy?
- What Results Does Low Level Laser Therapy for Hair (LLLT) Produce?
- What are the Theradome's 680 Nanometer Laser Specifications?
- How to Replace Your Battery
- What to Do When Your PRO or EVO Won't Turn on or Charge
- Does Theradome Laser Phototherapy Help With Oily Hair?
- How Do I Shut Down the Helmet for Long-Term Storage to Maximize Theradome Battery Life?
- Pause Theradome Treatments - How Long Can I Go Without Them?
- Should I Increase Theradome Usage Over Time
- How do I turn Theradome off?
- Can I stop mid-treatment? What will happen if I pause treatment?
- Do I Need to Rotate Theradome? Does It Reach All the Areas of My Scalp?
- What's the Best Age to Use Theradome?
- What class are Theradome helmets?
- Scalp coverage of Theradome PRO and Theradome EVO
- Theradome Health Insurance
- What is the Theradome's Beam Divergence?
- Does Theradome use diffused lasers?
- Does Theradome emit ultraviolet light?
- What happens if treatment is suddenly interrupted?
- Does Theradome have cords and wires?
- How Does Theradome Work?
- Can I Use Theradome Every Day?
- Is the Theradome EVO LH40 Suitable for Men and Women?
- Using Theradome with colored or highlighted hair
- Can I share the Theradome with others in my household?
- Theradome's Success Rate With Hair Regrowth
- How can you purchase replacement foam pads, velcro sticks and foam inserts
- How many lasers on the front area of the PRO LH80 helmet?
- Theradome 680 Nanometer Laser Types Including Power Output and Wavelength
- Why is the Treatment Time 20 Minutes Long?
- Theradome made in USA
- What are the helmet model numbers
- Does Theradome Cause Shedding or Thinning Hair?
- What are the Dimensions of the Theradome Helmet? What are the Shipping Box Dimensions?
- What is the Success Rate for Theradome and Its Results for Hair Regrowth?
- Explaining lasers used for hair removal and lasers used for low-level laser therapy?
- Things you can do while wearing Theradome
- Understanding the effectiveness of Theradome and the quantity of lasers it uses
- Has Theradome won any awards, prizes or had any major accomplishments and achievements?
- Does Theradome use a crystal or plastic dyno?
- What is the Theradome's manufacturer's warranty?
- How to use Theradome
- Understanding How to Replace the Battery for Your Theradome
- Theradome use with long hair
- What are the Box Contents for the Theradome PRO LH80 and Theradome EVO LH40?
- What is the Difference Between Red Light Therapy, Laser Phototherapy and LED's?
- How is the Theradome's helmet and lasers powered?
- What Happens if the Rubber Pegs and Foam Pads Irritate the Scalp?
- What are Theradome Hair Growth Results?
- How Theradome Helps Hair Loss on the Crown
- Using Theradome With Hair Loss and Hair Extensions
- What are the Advantages of Theradome's Medical Grade Laser Diodes?
- What is the Difference Between the Theradome PRO LH80 and the EVO LH40
- Can Theradome be Used to Hair Loss if It is in the Family?
- Can I Use Hair Conditioner with Theradome Treatment?
- Will the Theradome Fit My Head? What Size is the Theradome?
- Can I use the Theradome if I have dark skin?
- How to charge the Theradome and leaving the charger on
- Why do I have Frontal Hair Loss?
- What is the Light Penetration of Theradome?
- Can the Theradome be used by multiple people?
- How do I know how many treatments I have completed?
- What is the Battery Type for Theradome? How Much does It Cost? How Should It be Charged?
- Will hair start to fall out or will Theradome cause shedding?
- Taking Theradome Biotin Gummies While Undergoing Theradome Treatment
- What to do if you are experience a tightening sensation when using the Theradome
- Weight of Theradome. How much does the Theradome helmet weigh?
- How to Register Your Theradome Manufacturer's Warranty
- How Much of the Scalp does Theradome Cover?
- What is Theradome's Laser Class?
- Theradome Laser Life Span
- Does Theradome Generate Heat During Use?
- What materials are used for the helmet?
- Is there a specialist software I need to download for Theradome?
- Can teenagers or young adults use Theradome?
- How to Measure Results and Progress When Using Theradome - Before and After Pictures
- Can Theradome be used on wet or damp hair?
- Theradome Shampoo and Hair Regimens
- Do You Recommend Taking any Special Vitamins While Using Theradome?
- Recommended Usage and Frequency of Use
- Is there an optimal candidate for Theradome to get the best results?
- How to use Theradome | Instruction Manual
- How Long Should You Continue Theradome Maintenance Treatment?
- When is It Best to Start Using Theradome?
- How to Take the Best Scalp Pictures
- How Do I Determine if the Theradome is Right for Me?
- Announcing How to Get Thicker Hair!
- Will I see hair quality improvement?
- How do Hair Growth Cycles Work?
- What is the difference with continuous vs. pulsed lasers?
- Understanding Low-Level Light Therapy (LLLT)
- Will Theradome Work on My Problem Areas?
- Optimal Times for Stimulating Tissue
- Hair Color and Hair Growth
- Pigmentation Spots and Laser Phototherapy
- Androgenetic Alopecia Treatment
- Hearing Aids or Cochlear Implant use with Theradome
- Can I Use Products with Alpha Hydroxy Acids and Salicylic Acid with Theradome?
- Retin A while using Theradome
- Frontal Fibrosing Alopecia (FFA) - What is It?
- Can I Wear Theradome After Neurosurgery?
- I have Actinic Keratoses on my scalp, can I use Theradome?
- Is It Safe to Use Theradome if I have a Seborrheic Keratosis on My Scalp?
- Can I Use Theradome with Letrozole and IBrance or While on Oral Chemotherapy Drugs?
- Androgenetic Alopecia and Theradome
- Can I use Theradome if I have seizures?
- Can You Use Theradome with a Pacemaker?
- Does Theradome Cause Seizures?
- Can you use Theradome on wounds or stitches
- Using Theradome with platelet-rich plasma (PRP) treatment
- Using the helmet with a head infection
- What is Theradome's Suitability for Breast Cancer Patients and Taxotere Patients?
- Can Theradome Help After a Hair Transplant or if I Have Missing Hair Follicles?
- Can I Use Theradome after Chemotherapy and Will It Help to Regrow Hair?
- Is It Problematic Using Theradome with Skin Discoloration or Scarring on the Scalp?
- How does Theradome deal with Telogen Effluvium?
- Can I use Theradome with dermatitis, eczema and inflammation?
- Is It Safe to Use Theradome with Photosensitizing Medications?
- Using Theradome after micro-needling
- Using Theradome with Moles and Birthmarks on the Scalp
- Do I Need a Prescription to Use the Theradome?
- Is there a cancer risk using the Theradome?
- Can I Use the Theradome if I have had a Hair Transplant?
- Use Theradome Before Pregnancy and During Breastfeeding
- What is the hair growth cycle?
- Diabetes Hair Loss Treatment
- What are the Reasons Why Hair Degenerates?
- Is Theradome an Alopecia Areata Treatment?
- Understanding Alopecia Areata and Its Causes
- Is Theradome successful with a bald spot hair growth or shiny scalp?
- Does Theradome restore hair after a hair transplant?
- Using Theradome with sebaceous cysts
- Looking for the Best Product for Black Hair Growth? African American and Black Hair Growth Results
- Understanding Hair Loss, Theradome and Dihydrotesterone (DHT)
- Using Topical Medication with Theradome
- Taking Antibiotics While Undergoing Theradome Treatment
- What are the Underlying Medical Conditions that can Cause Hair Loss?
- Hair Loss and Thyroid Problems
- Irritation, Sensitivity and Tightness
- Can I use topical scalp products while undergoing Theradome treatment?
- Using Theradome for hair growth during cancer treatment, chemotherapy or with cancer
- Where Will I Find Information on Theradome's Clinical Trials?
- Using Theradome with Immunodeficiency Disorders such as Crones, Lupus or Rheumatoid Arthritis
- At what stage can the Theradome be used post hair transplant?
- How to Become a Theradome Reseller, Distributor, Agent or Partner
- Corporate Office Address
- What to do with a Cracked Theradome Helmet
- What to Do With Problems Receiving the 6-Month Money-Back Guarantee
- Dealing with Heating Errors and Temperature Errors
- How to Request a Refund
- What is the Status of the Theradome Money Back Guarantee for the PRO LH80
- Can I speak to a Theradome advisor in Spanish (Espanol)?
- Is there a customer care phone number available out of hours?
- How to Troubleshoot Theradome Helmet Problems and Errors
- What to Do if You Experience Scalp Irritation and Tingling When Using Theradome
Table of Contents
Laser Error Message
Table of Contents
Laser Error Message
Please make sure your helmet is fully charged (the master switch is solid green).
If not, please charge the helmet for at least 3 hours.
If the master switch turns solid green: please reset the battery, which should resolve the issue.
You will need a new charger and battery if you are getting a low battery message before getting the laser error message.
If you can charge the helmet, but it takes longer than 4 hours: you will need a new charger and battery.
If the helmet is not giving you at least five treatments per charge: you will need a new charger and battery.
If you are experiencing treatment abort (during the treatment, the helmet shuts down suddenly) followed by the laser error message, or if the helmet or the lasers are not turning on, please get in touch with Theradome Customer Care.
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Updated on 16 Jan 2024
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