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Some users notice that the laser beams inside their Theradome helmet may appear unevenly spaced or larger in certain areas during treatment. In most cases, this is completely normal and does not indicate a problem with the device.
The appearance of the laser beams can change depending on the distance between the lasers and the surface where they are being projected.
When the beams are viewed farther away from the scalp, they may appear larger and more spread apart. This can create the illusion that the lasers are not evenly spaced, even though the laser array is functioning normally.
In other words, what you see outside the scalp area may not accurately represent the actual laser spacing during treatment.
The laser output remains the same. Only the appearance changes as distance increases.

A simple way to verify that your Theradome is operating correctly is to count the laser beams.
To do this:
You should see:
If the expected number of laser beams is visible, the laser system is operating as designed.
The lasers inside the Theradome PRO are arranged in groups.
For example:
You can think of the system like a tree:
If one branch stops functioning, all 8 lasers in that group will turn off together.
Because of this design, it is not possible for only one or two lasers within a group to stop working independently.
If you count the correct number of laser beams (80 for PRO or 40 for EVO), differences in beam size or spacing are typically caused by viewing distance and are not a sign of a malfunction.
However, if an entire group of lasers is missing or you suspect your device is not functioning properly, please contact Theradome Customer Care for assistance.
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Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
Make your Theradome purchase more manageable with our convenient Affirm financing methods.
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The Complete Hair Recovery System:
The Complete Hair Recovery System: