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Please make sure your helmet is fully charged (the master switch is solid green).
If not, please charge the helmet for at least 3 hours.
If the master switch turns solid green: please reset the battery, which should resolve the issue.
You will need a new charger and battery if you are getting a low battery message before getting the laser error message.
If you can charge the helmet, but it takes longer than 4 hours: you will need a new charger and battery.
If the helmet is not giving you at least five treatments per charge: you will need a new charger and battery.
If you are experiencing treatment abort (during the treatment, the helmet shuts down suddenly) followed by the laser error message, or if the helmet or the lasers are not turning on, please get in touch with Theradome Customer Care.
How To Replace Battery
What to do when you get a ‘Battery Low’ on your Theradome
Adjusting Helmet Sound on your Theradome
Getting out of System Pause on your Theradome
Best Way to Clean your Theradome
What To Do When Your Theradome Does Not Turn On or Charge
How To Register Your Theradome Manufacturer’s Warranty
How to Install Foam Pads on Your Theradome
What to do when you receive a Laser Error message on your Theradome
What to do when you receive a “System Error” message on your Theradome
What to do if the master switch is flashing red on your Theradome
What to do when you are getting a temperature error on your Theradome
Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
Make your Theradome purchase more manageable with our convenient Affirm financing methods.
How it works
Select Affirm at checkout to see your personalized payment options.
