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What to Do If You Get Laser Error Message on Your Theradome?

A Laser Error Message typically indicates that your Theradome is experiencing a power, battery, or charging-related issue.

In many cases, the problem can be resolved by verifying the battery charge level and performing a battery reset.

Step 1: Verify That Your Theradome Is Fully Charged

Before troubleshooting further, make sure your Theradome is fully charged.

A fully charged device should display a solid green master switch indicator.

If the device is not fully charged:

  • Connect the official Theradome charger.
  • Allow the helmet to charge for at least 3 hours.
  • Verify that the charging indicator behaves normally.

Step 2: Reset the Battery

If the master switch is solid green and the Laser Error Message remains:

  • Reset the battery.
  • Restart the helmet.
  • Attempt another treatment session.

In many cases, a battery reset resolves the issue.

Watch the video below to learn how to reset your Theradome battery

Step 3: Check for Battery or Charger Issues

You may need a replacement battery or charger if:

  • You receive frequent Battery Low messages before the Laser Error Message appears.
  • Charging takes longer than 4 hours.
  • The helmet does not provide at least five treatments per charge.

These symptoms may indicate a battery or charger performance issue.

Step 4: Check for Treatment Interruptions

If any of the following occur:

  • The treatment suddenly stops.
  • The helmet shuts down during treatment.
  • The lasers do not activate.
  • The helmet will not turn on after charging.

Additional troubleshooting may be required.

When Should I Contact Support?

If you continue receiving a Laser Error Message after completing the steps above, please contact the Customer Support Team for assistance.

Providing details about your battery performance, charging time, and any recent error messages will help speed up the troubleshooting process.

support@theradome.com

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Need Help?

If you need assistance troubleshooting a Laser Error Message, please contact our Customer Support Team

support@theradome.com

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