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If your Theradome displays a System Error message, the issue may be related to the battery, charging system, or device startup process.
In many cases, the problem can be resolved by fully charging the helmet and performing a battery reset.
Watch the step-by-step video below to exit System Paused mode and resume normal helmet operation.
Before You Begin:
Please make sure your helmet has been charged for at least 3 hours before troubleshooting. A low battery can sometimes cause startup and system-related error messages.
First, perform a battery reset and then attempt to start the helmet again.
If the System Error message continues, proceed to Step 2.
"System Resumed"
If you do not hear the message, briefly press the master switch button a few more times.
If you are unable to hear the System Resumed message after multiple attempts, the battery may no longer be functioning properly and may need replacement.
Please contact the Customer Support Team if:
Our team can help determine whether additional troubleshooting, a replacement battery, or service may be required.
Need Help?
If you continue experiencing a System Error message, please contact our Customer Support Team.
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Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
Make your Theradome purchase more manageable with our convenient Affirm financing methods.
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Select Affirm at checkout to see your personalized payment options.
The Complete Hair Recovery System:
The Complete Hair Recovery System:
