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Please make sure you charge the helmet for at least 3 hours.
Please reset the battery to see if it resolves the issue. Please see the next tab for instructions on how to reset your battery.
If resetting your battery does not resolve the issue, please do this:
Please unplug your helmet completely and press the master switch button once briefly. You should hear the words "system resumed".
Press briefly on the master switch few times (If you still can't hear "system resumed)
If you don't hear system resumed, you will need a new battery.
I hear the words "system resumed"
Please go ahead and unplug your helmet. Now place it on a flat surface and put your fist inside and press the master switch to see if lasers come on. Please put your fist between the 2 circled areas.
How To Replace Battery
What to do when you get a ‘Battery Low’ on your Theradome
Adjusting Helmet Sound on your Theradome
Getting out of System Pause on your Theradome
Best Way to Clean your Theradome
What To Do When Your Theradome Does Not Turn On or Charge
How To Register Your Theradome Manufacturer’s Warranty
How to Install Foam Pads on Your Theradome
What to do when you receive a Laser Error message on your Theradome
What to do when you receive a “System Error” message on your Theradome
What to do if the master switch is flashing red on your Theradome
What to do when you are getting a temperature error on your Theradome
Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
Make your Theradome purchase more manageable with our convenient Affirm financing methods.
How it works
Select Affirm at checkout to see your personalized payment options.
