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Please use this link to troubleshoot if you are getting System Pause message:
If you are receiving a “System Paused” message on the Theradome, the master switch was held down a little too long. You should press the master switch once very briefly for 1 second to turn on the Theradome and you will hear a voice read out "Ready for treatment, place on head."
What you need to do to get out of "System Paused.”
If you are unable to get out of "System Paused", please email us at support@theradome.com for further instructions or click on the links below to discuss with a Theradome customer service agent.
How To Replace Battery
What to do when you get a ‘Battery Low’ on your Theradome
Adjusting Helmet Sound on your Theradome
Getting out of System Pause on your Theradome
Best Way to Clean your Theradome
What To Do When Your Theradome Does Not Turn On or Charge
How To Register Your Theradome Manufacturer’s Warranty
How to Install Foam Pads on Your Theradome
What to do when you receive a Laser Error message on your Theradome
What to do when you receive a “System Error” message on your Theradome
What to do if the master switch is flashing red on your Theradome
What to do when you are getting a temperature error on your Theradome
Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
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