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If your Theradome displays a "System Paused" message, the issue can often be resolved in just a few steps.
In most cases, this message appears because the master switch button was held down slightly longer than intended when turning on the helmet.
Watch the step-by-step video below to exit System Paused mode and resume normal helmet operation.
Before You Begin:
Please make sure your Theradome helmet is fully charged before troubleshooting.
Follow these steps:
"Ready for treatment, place on head."
"System Resumed"
The helmet should now operate normally.
If you are unable to exit System Paused mode after following the steps above, please contact the Theradome Customer Support Team for assistance.
Our team can provide additional troubleshooting and determine whether further service may be required.
Need Help?
If you continue experiencing issues with System Paused or System Resumed messages, please contact our Customer Support Team.
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Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
Make your Theradome purchase more manageable with our convenient Affirm financing methods.
How it works
Select Affirm at checkout to see your personalized payment options.
The Complete Hair Recovery System:
The Complete Hair Recovery System:
