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Understanding the “System Resumed” Message

If your Theradome displays a "System Resumed" message, there is usually no cause for concern.

This message commonly appears after the device has entered System Paused mode and is being returned to normal operation.

Before You Begin

Before troubleshooting, please make sure:

  • Your helmet is fully charged.
  • The master switch indicator is solid green.
  • The helmet has been charged for at least 3 hours if the battery was low.
  • The foam pads are not covering any of the lasers.

In some cases, foam pads positioned over the laser openings may interfere with normal operation.

Why Does the "System Paused" Message Appear?

The most common reason for a System Paused message is that the master switch button was held down slightly too long when turning on the helmet.

To start a treatment, the master switch should only be pressed briefly (approximately one second).

When pressed correctly, the helmet should announce:

"Ready for treatment, place on head."

Troubleshooting Part 1

If your helmet says System Paused, follow these steps:

  1. Plug the charger into the helmet.
  2. Connect the charger to a wall outlet.
  3. Wait for the helmet to announce:

"System Resumed"

  1. Once you hear the message, unplug the charger.
  2. Briefly press the master switch button (approximately one second).

The helmet should respond with:

"Ready for treatment, place on head."

If the helmet does not return to normal operation, continue to Part 2.

Step-by-step guide: How to exit System Paused mode and resume treatment.

Troubleshooting Part 2

If the issue persists:

  1. Plug the charger into a wall outlet.
  2. Connect the USB cable to the helmet.
  3. Press and hold the master switch for approximately 3 seconds.
  4. Disconnect the helmet from the charger.
  5. Briefly press the master switch button (approximately one second).

The helmet should announce:

"Ready for treatment, place on head."

When Should I Contact Support?

If you continue receiving a Laser Error Message after completing the steps above, please contact the Customer Support Team for assistance.

Providing details about your battery performance, charging time, and any recent error messages will help speed up the troubleshooting process.

support@theradome.com

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Need Help?

If you continue experiencing issues with System Paused or System Resumed messages, please contact our Customer Support Team.

support@theradome.com

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