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If the crack intersects where the laser passes through the plastic laser, it may cause the beam to split or diffuse and, therefore, not deliver the proper amount of energy.
A crack, especially like the one you experienced, will open what is designed to be a closed system. We do not want heat or moisture to pass between the laser housing area and the scalp.
Due to the nature of the material, a crack can result in sharp edges or splinters. Therefore, we suggest that you no longer use the cracked Theradome helmet. Unfortunately, we do not repair helmets with cracked inner shell. However, we can offer you the option to purchase a new helmet at a discounted price. Please get in touch with customer care at support@theradome.com. or call 855-549-6757
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Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
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