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Theradome orders are shipped through UPS, and all deliveries require a signature upon delivery.
Shipping time depends on when the order is placed, the selected shipping method, and the delivery destination.
Orders placed before 11:00 AM PST on a business day generally ship from our warehouse the same day.
Orders placed after 11:00 AM PST, or on a non-business day, will generally ship the next business day.
Business days are Monday through Friday, excluding holidays.
All Theradome shipments require a signature upon delivery.
Because of the value of the device, UPS will need someone available at the delivery address to sign for the package.
If you need to make delivery changes, please use your UPS tracking number to manage available delivery options through UPS.
Approximate delivery times after the order has been processed:
UPS 2nd Day Air delivery is available for an additional fee, which is calculated at checkout based on the shipping address.
Estimated delivery:
UPS Next Day Air with 12 PM delivery guarantee is available for an additional fee, which is calculated at checkout.
Estimated delivery:
UPS Next Day Air with 6 PM delivery guarantee is available for an additional fee, which is calculated at checkout.
Estimated delivery:
For international orders, please allow approximately 5-7 business days after the order has shipped.
Delivery times may vary depending on the destination country, customs processing, and local carrier handling.
Once your order ships, you will receive tracking information that allows you to monitor delivery progress through UPS.
You can also use your tracking number to review available delivery options directly with UPS.
If you don't have your tracking number handy:
Visit portal.theradome.com/customer_trackorder
Enter your email address and order number.
Your tracking information will be displayed.
Theradome orders placed before 11:00 AM PST on a business day generally ship the same day. Orders placed after that time, or outside business days, generally ship the next business day.
Delivery time depends on your location and selected UPS shipping method.
Need Additional Help?
If you have questions about your Theradome order, shipping status, or delivery options, our Customer Support Team is happy to assist.
How To Replace Battery
What to do when you get a ‘Battery Low’ on your Theradome
Adjusting Helmet Sound on your Theradome
Getting out of System Pause on your Theradome
Best Way to Clean your Theradome
What To Do When Your Theradome Does Not Turn On or Charge
How To Register Your Theradome Manufacturer’s Warranty
How to Install Foam Pads on Your Theradome
What to do when you receive a Laser Error message on your Theradome
What to do when you receive a “System Error” message on your Theradome
What to do if the master switch is flashing red on your Theradome
What to do when you are getting a temperature error on your Theradome
Both FSA (Flexible Spending Account) and HSA (Health Savings Accounts) can be used to buy FDA-cleared medical devices, like a Theradome. If you have been diagnosed with Androgenetic Alopecia you should be able to use both a FSA/HSA accounts to purchase the Theradome. To check eligibility, review your employer’s benefits package or contact your HR department for FSA. For HSA, check your health plan details to ensure it qualifies as an HDHP and verify other eligibility criteria.
Make your Theradome purchase more manageable with our convenient Affirm financing methods.
How it works
Select Affirm at checkout to see your personalized payment options.
The Complete Hair Recovery System:
The Complete Hair Recovery System:
Important Notice
A DomeCare extended warranty can only be purchased for orders shipped to U.S. addresses
Important Notice
A DomeCare extended warranty can only be purchased for orders shipped to U.S. addresses
