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What to Do When Your Theradome PRO or EVO Won't Turn on or Charge?

If your Theradome won't turn on, the issue is often related to battery charge levels, charging performance, or battery health.

Follow the steps below to identify and resolve the problem.

Step 1: Fully Charge the Helmet

Before troubleshooting, make sure the helmet has been charging for at least 3 hours.

While charging, the master switch indicator will cycle through different colors. Once the helmet is fully charged, the master switch should display a solid green light.

If the helmet has not been charged recently, allow it to reach a full charge before proceeding.

Step 2: Test Helmet Startup

Once the helmet is fully charged:

  1. Unplug the helmet from the charger.
  2. Briefly press the master switch button (approximately one second).
  3. Listen for the startup message:

"Ready for treatment, place on head."

  1. Verify that the master switch turns green.

If the helmet starts normally, the issue has been resolved.

Helmet Won't Turn On at All

If the master switch does not light up or respond after a full charge, the helmet may require:

  • A replacement battery
  • A replacement charger

If your helmet is still within the warranty period, please contact the Customer Support Team for assistance.

What If I Receive a Battery Low Message?

If:

  • The helmet charges successfully
  • The master switch turns solid green
  • The device still reports a Battery Low message

then the charger is likely functioning correctly, but the battery may need replacement.

In this situation, a new battery is typically required.

When Should I Contact Support?

Please contact our Customer Support Team if:

  • The helmet will not power on after a full charge.
  • The master switch does not illuminate.
  • The Battery Low message continues after charging.
  • You are unsure whether the issue involves the battery or charger.

Our team can help determine the next steps and verify warranty eligibility if applicable.

support@theradome.com

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Need Help?

If your Theradome won't turn on or continues experiencing battery-related issues, please contact our Customer Support Team.

support@theradome.com  

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